FAQ

Welcome to the Abukki Botanicals FAQ page! Here you’ll find answers to commonly asked questions about our brand, products, and policies. If you have any additional questions, feel free to contact us directly.

About Abukki Botanicals

Q: What is Abukki Botanicals all about?
A: Abukki Botanicals is a plant-based skincare brand dedicated to creating premium-grade skincare products inspired by nature. All of our ingredients are sourced and imported internationally for the highest quality. Our mission is to heal, nourish, and rejuvenate your skin using clean, naturally derived ingredients. We believe in helping you embrace your authentic self while avoiding harmful chemicals and toxic ingredients.

Benefits of Abukki Botanicals Skincare

Q: Why choose Abukki Botanicals?

A: We believe in helping you embrace your authentic self while avoiding harmful chemicals and toxic ingredients.

  • Nature-Derived Ingredients: Our products are crafted using premium, plant-based ingredients to provide effective and safe skincare solutions.

  • Healing and Nourishment: We focus on restoring your skin’s natural balance and vitality without harsh chemicals.

  • Chemical-Free: Every product is free from synthetic fragrances, parabens, sulfates, and other harmful toxins.

  • Embrace Authenticity: Our skincare line encourages you to celebrate and nourish your skin as it is, enhancing your natural beauty.

Q: Are your products suitable for all skin types?

A: Yes, our formulations are gentle and designed to be safe for all skin types, including sensitive skin. However, we recommend performing a patch test before trying a new product to ensure compatibility.

Q: Can I customize my order?

A: While we don’t offer custom formulations at this time, our curated bundles allow you to enjoy a variety of our products in one package.

Q: Do you offer gift options?

A: Absolutely! Our skincare gift bundles are perfect for any occasion. You can also add a personal message at checkout to make your gift extra special.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery times vary, and standard shipping times vary based on your location, but most orders arrive within 7-10 business days domestically:

  • United States: approximately 3–7 business days.

Q: Do you offer international shipping?

A: Yes, we ship internationally! Shipping costs and times vary based on the destination. Additional customs fees or taxes may apply.

  • International: 7–21 business days, depending on location and customs.

Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.

Q: What if my order is delayed?
A: While we strive for timely deliveries, delays caused by shipping carriers or customs are outside our control. We appreciate your understanding and will assist in resolving issues where possible.

Refund Policy

Q: Can I return or get a refund for skincare accessories, products, and candles?
A: We stand behind the quality of our products and the care taken to ensure they arrive at your door in perfect condition. If you’re not completely satisfied with your purchase, we offer exchanges or store credit under the following conditions:

  • Refund requests must be submitted within 2 days of receiving your order.

  • Products must be unused and in their original packaging and all tamper seals must be intact.

  • Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part. Any credits applicable will be sent after processing the return with Abukki Botanicals.

To initiate a return or refund, please contact us at support@abukkibotanicals.com.

Q: What about apparel products?
A: Apparel and all Pretty Serene Collection items may be eligible for replacement or store credit if they arrive damaged or defective. Report any issues within 48 hours of delivery with photos and a description of the problem.

Additional Information

Q: What types of products do you offer?

A: Our offerings include:

  • Body Butter: Luxuriously rich and deeply hydrating.

  • Body Scrubs: Gentle exfoliants for smooth, glowing skin.

  • Body Oils: Lightweight oils for hydration and a radiant glow.

  • Skincare Gift Bundles: Thoughtfully curated sets, perfect for any occasion.

  • Candles: Hand-poured, aromatic candles to complement your self-care rituals.

  • Branded Apparel: Comfortable and stylish apparel to represent our brand ethos.

Q: How can I order your products?

A: You can explore our full range of products and place an order directly on our website at www.abukkibotanicals.com.

Q: How can I contact you?
A: Contact Us

If you have more questions, don’t hesitate to reach out. We’re here to help!

Email: support@abukkibotanicals.com
Follow us on Instagram: @AbukkiBotanicals

Thank you for choosing Abukki Botanicals for your skincare journey. Here’s to healing, nourishing, and embracing the beauty of your authentic self!