Shipping & Refund Policy

Shipping and Refund Policy for Abukki Botanicals

We value your experience and are committed to ensuring your purchase satisfaction. Please carefully review our shipping and refund policies below:  

Shipping Policy 

Processing Time: All orders are processed within 1–3 business days.  
- Shipping Times: Delivery times vary depending on your region:  
- Domestic (United States): 3–7 business days.  
- International: 7–21 business days, depending on your location and customs processing.  

- Shipping Delays: While we work hard to ship orders promptly, please understand that shipping delays caused by carriers or customs are beyond our control and are not the responsibility of Abukki Botanicals.

Refund Policy for Skincare Products

We want you to be happy with your skincare items. Please follow these guidelines:  
1. Timely Inspection: Retrieve and inspect your items promptly upon delivery.  
2. Report Issues: Any damages, defects, or discrepancies must be reported within 48 hours of delivery by contacting our customer support team at support@abukkibotanicals.com.  

3. Eligibility:  
 - Skincare products may be eligible for replacement or store credit under specific circumstances if reported within the specified time and accompanied by proof (e.g., photos of damage or discrepancy).  
 - Returns for reasons other than damage or defect are not accepted.

All Sales Are Final.

Additional Notes:  

Warning: - Refunds for melted skincare items during warmer months will not be refunded or exchanged as we have safeguarded items for transport. Please retrieve items promptly upon delivery to avoid melted skincare items.

- We recommend ensuring your shipping address is accurate at checkout, as we are unable to redirect packages once shipped.  
- If a package is lost or significantly delayed, please do not hesitate to contact us in the event we can assist in filing a claim with the shipping carrier.  

Thank you for choosing Abukki Botanicals. Your understanding and cooperation are greatly appreciated as we strive to provide you with the best service and support.